Withdrawal Steps:
- 1Log in and go to the "Withdrawal" option.
- 2Select your payment method (bKash / Nagad / Rocket) and enter your mobile number.
- 3Enter an amount — minimum BDT 300, maximum BDT 50,000 per day.
- 4submit a request and we'll get back to you.
Important: The withdrawal number must match the mobile number used to make the deposit. To withdraw bonus funds, wagering requirements must be met. If processing takes more than 24 hours, contact support@fa9994.app with your request ID.
Participation Rules:
- 1You'll need to opt in on the promotions page before a tournament starts — though sometimes you may be enrolled automatically.
- 2Points are earned by placing bets on specific events or games.
- 3Prizes are awarded based on leaderboard rankings — typically to the top 10–50 players.
What are the prizes like? Prizes vary by tournament — they may include cash bonuses, free bets, or VIP points. First place typically carries a prize of BDT 5,000 to BDT 50,000.
Important Conditions: The same bet cannot be counted more than once in a tournament. Cancelled or void bets do not count toward points. Prizes are credited to your account within 48 hours after the tournament ends.
Other Reasons & Solutions:
- 1Security Verification: If a suspicious login attempt is detected, your account will be locked to keep it secure. Verify your identity at support@fa9994.app to get it unlocked.
- 2Rule Violations: If your account has been suspended due to multiple accounts or bonus abuse, please contact support.
- 3Self-Exclusion: If you have activated self-exclusion, logging in will not be possible for the duration of that period.
For any account lock issue, provide your registered mobile number and the last 4 characters of your name when contacting support — this helps resolve the issue faster.
Self-Exclusion (Temporary): This is part of the responsible gaming toolkit. Go to Account Settings and enable it from the "Responsible Gaming" tab. You can choose 1 week, 1 month, 3 months, or 6 months. During this period, you won't be able to log in and won't receive any bonus notifications.
Permanent Closure: To permanently close your account, email support@fa9994.app with the subject line "Account Closure Request" and include your registered number. If you have a remaining balance, withdraw it first — you will lose access once the account is closed. Support will process the request within 48 hours.
For More Details Responsible Gaming Page View.
Betting History ("My Bets"): Here you'll find full details of all bets placed in the last 90 days — including the match, amount wagered, odds, and outcome. Use filters to narrow results by date or sport.
Transaction History ("Transactions"): All deposits, withdrawals, and bonuses are recorded here. You can view the date, amount, payment method, and status (completed / pending / cancelled) for each transaction.
For records older than 90 days, email support@fa9994.app — the support team can retrieve the information manually.
Most Popular: Cricket, football, tennis, badminton, kabaddi.
Other: Basketball, volleyball, hockey, table tennis, and e-sports (CS:GO, Dota 2, Valorant).
How to bet on football:
- 1Go to the Sports Betting section and select "Football".
- 2Choose a league — Premier League, La Liga, Bundesliga, ISL, and more are all available.
- 3Choose a match and select your bet type — 1X2, number of goals, handicap, and more.
- 4Confirm your bet with the amount.
Live in-play betting is also available — odds update after every goal or missed goal as the match unfolds.
How to Change Language:
- 1Log in and open the profile menu at the top right.
- 2Go to "Settings".
- 3Select Bangla or English under "Language".
- 4Save your changes — the page will reload and display in the new language.
You can change the language from the top or bottom of the page without logging in. The mobile app offers the same option. Support chat is always available in Bengali, regardless of your language setting.