Fa9994 Terms & Conditions — Complete Guide to Using the Platform

01General Terms

fa9994By using the -website or mobile app, you confirm that you have read, understood, and agreed to these terms and conditions. These terms serve as a legally binding agreement between fa9994 and its members.

These Terms & Conditions are available in both English and Bengali. In the event of any conflict, the English version shall prevail; however, the Bengali version is provided for members' convenience and accurately reflects the key content.

Fa9994 reserves the right to amend these terms and conditions at any time. Members will be notified in advance of any significant changes. Continued use of the platform after such changes will be considered acceptance of the updated terms.

02Account Registration

To open an account with fa9994, the following conditions must be met:

• You must be at least 18 years of age. Providing false information about your age will result in account closure and forfeiture of all balances.
• Each person may open only one account — multiple accounts under the same name, address, email, or mobile number are not permitted.
• The name, date of birth, and mobile number provided at registration must be accurate. Incorrect information may result in withdrawal delays.
• It is the member's sole responsibility to keep their account password confidential. Sharing your password with others is strictly prohibited.

Fa9994 may request identity verification at any time. This may include a copy of your national ID, driving licence, or passport. Verification may be mandatory prior to large withdrawals or in cases of suspicious activity.

03Betting & Gaming Rules

All Sports Betting and casino games at fa9994 are operated in accordance with international standards. The specific rules for each game can be found on the respective game page.

Key rules for Sports Betting:

• Once a bet is confirmed, it cannot be changed or cancelled — unless the fa9994 cash-out feature is active, in which case early settlement may be available under specific conditions.
• If a match is cancelled or abandoned, the stake for that bet will be refunded — in full for single bets, while in an accumulator the cancelled leg will be counted as odds of 1.00.
• Fa9994 reserves the right to void any bet placed at incorrect odds — this applies in cases of technical error.
• If match-fixing or unusual betting patterns are suspected, fa9994 may place the relevant bets on hold.

Live Casino games run on third-party certified software and are independently audited. The RNG (Random Number Generator) system operates without any possibility of human interference.

04Deposits & Withdrawals

Fa9994 currently accepts three payment methods: bKash, Nagad, and Rocket.

For deposits:

• Minimum deposit: ৳100 BDT.
• Deposits are usually credited to your account instantly. In the event of a technical issue, it may take up to 30 minutes.
• Deposits made from a third party's mobile number are not accepted — the deposit number must match the registered number on the account.

For withdrawals:

• Minimum withdrawal: 300 BDT.
• Your account must be fully verified before any withdrawal can be processed.
• Withdrawals for standard members are processed within an average of 30 minutes; VIP members receive even faster processing.
• To withdraw from a bonus balance, you must first meet the applicable wagering requirements.
• In line with our anti-money laundering policy, additional verification may be required for large withdrawal amounts.

05Bonuses & Promotions

All bonus and promotion offers from fa9994 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

General bonus terms:

• The welcome bonus is available to new members making their first deposit only.
• If wagering requirements are not completed within the specified time after claiming a bonus, the bonus will expire.
• You cannot claim another bonus while one is already active — unless stated otherwise in the specific offer.
• You can play with bonus balance, but it cannot be withdrawn directly. It is only converted to real balance once the wagering requirements have been met.
• Only bets placed at or above a specified minimum odds — typically 1.50 or higher — will count toward meeting wagering requirements.
• Fa9994 reserves the right to withhold bonuses from any member without providing a reason.

Cashback offers are generally withdrawable directly — they typically carry no wagering requirements, though the specific terms of each offer apply individually. Full details are listed on each offer's page.

06Account Suspension & Closure

Fa9994 reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Operating multiple accounts.
• Providing false identity information.
• Suspected bonus abuse or fraudulent betting patterns.
• Use of automated bots or software.
• Selling or transferring your account to another person.
• Suspected money laundering or activity that contravenes legal directives.

Where an account is closed due to a rule violation, any funds gained through that violation will be forfeited. However, the original deposit will generally be refunded, unless it was directly involved in the fraudulent activity.

Members may request account closure at any time. Simply contact the support team and the process will be completed, with any remaining balance refunded.

07Responsible Gaming

Fa9994 is committed to Responsible Gaming. We never want gaming to become a source of financial or emotional hardship for our members. To that end, we have put the following safeguards in place:

• Deposit Limits: Set your own maximum daily, weekly, or monthly deposit cap.
• Session Time Limit: An automatic logout feature activates after a set period of play.
• Self-exclusion: options for a temporary or long-term break — ranging from 1 week to permanent.
• Reality Check: Members are reminded at regular intervals of how long they have been playing.

If you notice signs of a gaming addiction, please take a break and seek professional help if needed. fa9994's Responsible Gaming Full details are available on the page.

08Privacy & Data Protection

Fa9994 treats the protection of members' personal data as a top priority. We never sell any information we collect to third parties.

We collect the following information:

• The name, mobile number, and email address provided at registration.
• Payment transaction history.
• Data on betting and gaming activity.
• Device and browser information (for security verification purposes).

This information is used for account management, payment processing, delivering a personalised experience, and meeting legal obligations. For more details, please refer to our Privacy Policy Read.

09Dispute Resolution

If you have a dispute with fa9994, please contact our support team first to seek a resolution. Most issues are resolved within 24–48 hours.

Steps for Dispute Resolution:

• Please contact our support team first via live chat or email.
• Please attach any relevant screenshots or supporting evidence.
• If the issue is not resolved within a reasonable timeframe, please request escalation to the management team.

In the event of a dispute over gaming results, fa9994's server logs will serve as the final authority. Where a technical error has caused a loss, compensation will be considered following a review of the system logs.