Fa9994 Privacy Policy — How Your Data Is Stored and Protected

01Introduction & Scope

fa9994Welcome to fa9994. This Privacy Policy explains what information we collect when you use the fa9994 platform — including both the website and mobile app — how we use it, and the steps we take to protect your privacy.

By creating an account or using the fa9994 platform, you confirm that you have read and agreed to this Privacy Policy. This is our Terms & Conditions Forms part of and applies together with both documents.

This policy applies to all fa9994 members and visitors. It has been written with Bangladeshi users in mind; however, in the event of any conflict, the original English version shall prevail.

02What Information We Collect

Fa9994 collects information from three main sources: what you provide directly, what is generated automatically through your use of the platform, and what is required for payment processing.

Information Provided Directly:

• Full name (as it appears on your national identity card).
• Mobile number (for registration and payment purposes).
• Email address (optional, for notifications).
• Date of birth (for age verification).
• Identity verification documents (where required — such as a copy of your NID or passport).

Automatically Collected Information:

• Device type, operating system, and browser version.
• IP address and approximate location.
• Activity logs on the platform — time spent and pages visited.
• Betting & gaming history.
• Login time and method.

Payment Information:

• BKash/Nagad/Rocket number (for transaction verification).
• Deposit and withdrawal amounts and timing.
• Transaction reference number.

03How We Use Your Data

Fa9994 uses the information it collects for the following purposes — each of which is necessary to improve the quality of service for members or to meet legal obligations:

A bit more on the personalized experience: fa9994 analyzes your betting history to show you relevant offers and bonuses. For example, if you bet on cricket, you'll see more cricket-related offers. This is designed to enhance your experience and cut down on irrelevant promotions.

04Data Sharing with Third Parties

Fa9994 never sells your personal information. However, limited data must be shared with certain trusted third parties in order to provide our services:

• Payment Processors: Transaction verification data is shared with bKash, Nagad, and Rocket to process payments. This information is used solely to complete the specific transaction.
• Game Software Providers: Session data is shared with licensed software partners for Live Casino and slots games. These partners do not contact members directly.
• Identity Verification Services: Where required, data may be shared with authorized agencies for KYC (Know Your Customer) verification.
• Legal Authorities: fa9994 may be required to share information with authorities under a court order or legal obligation. In such cases, fa9994 will attempt to notify the member in advance, where legally permitted.

Every third party is contractually bound not to use fa9994 member data for their own purposes or share it with anyone else. Members will be informed in advance of any partnership changes or acquisitions.

05Cookies & Tracking Technologies

Fa9994 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the platform recognize you.

We use three types of cookies:

• Essential Cookies: Required to remember your login state, protect your session, and save your bet slip. These cannot be disabled as they are essential for the platform to function.
• Performance Cookies: We use anonymous data on which pages are most visited and where issues occur to improve the platform. All such data is collected anonymously.
• Preference Cookies: Remembers your language, theme, and other preferences so you don't have to set them every time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not function properly.

06Data Retention Period

Fa9994 does not store your data indefinitely. Each category of information has a defined retention period:

• Account Information: For the duration of active membership and up to 5 years after closure — for legal and regulatory requirements.
• Transaction History: 7 years from the date of the last transaction — in compliance with financial regulations.
• Customer Support Chat: 2 years, for service quality improvement purposes.
• Cookie Information: Depends on cookie type — session cookies are deleted when you close your browser, while persistent cookies remain for 30–365 days.
• KYC Documents: Up to 5 years after verification.

Once the retention period expires, data is securely deleted or anonymized. If a member requests account closure, all data beyond what is legally required will be deleted as soon as possible.

07Your Rights & Controls

As a fa9994 member, you have important rights over your personal data. Learn what they are and exercise them whenever you need to:

To exercise these rights, support@fa9994.appEmail us and we will respond within 48 hours and complete your request within 30 business days.

08Protection of Minors

Fa9994 is an adults-only platform. It is not intended for anyone under 18, and we do not knowingly collect information from minors.

Date of birth is verified at registration. Additional age verification documents may be requested if there is any doubt. If a minor is found to have created an account, that account will be immediately closed and all associated data deleted.

If you believe a minor is using fa9994, please support@fa9994.appLet us know and we will take prompt action.

09Privacy Policy Updates

Fa9994 may update this Privacy Policy to reflect business changes, new technologies, or legal requirements. For minor updates, only the revision date at the top of the page will be changed.

If significant changes are made — such as collecting new types of data or using data for new purposes — active members will be notified in advance by mobile notification or email. Continued use of the platform after any such changes will be considered acceptance of the updated policy.

Previous versions are available upon request from the support team.

10Contact & Complaints

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us directly:

• Email: support@fa9994.app
• Subject: Use the subject line "Privacy Policy Request".
• Response Time: Within 48 hours.

For any privacy complaint, we will make every effort to resolve your concerns. If you remain unsatisfied, you have the right to escalate the matter to the relevant regulatory authority.